Refund Policy

CreatoHub wants you to be satisfied with your purchase. This Refund Policy explains when and how you can request a refund for subscriptions and credit purchases.

All payments are processed by Dodo Payments Inc., which acts as Merchant of Record and is responsible for handling VAT, GST, and sales tax globally. Refunds are issued through Dodo Payments to your original payment method.

14-day refund window: If you are unsatisfied with your subscription, you may request a full refund within 14 days of your initial purchase, provided you have not consumed more than 10% of your monthly credit allocation.

After 14 days: Refunds are not available for the current billing period after the 14-day window has passed. You may cancel your subscription at any time to prevent future charges.

Renewal charges: Refunds for automatic renewal charges are available within 14 days of the renewal date if no credits from the new billing cycle have been used.

Credit expiry: Subscription credits expire at the end of each billing period and do not roll over. They are non-refundable once spent.

You can cancel your subscription at any time through the subscription management portal (accessible from your account settings).

When you cancel:

• Your subscription remains active until the end of the current billing period
• You keep all remaining subscription credits until the billing period ends
• Your top-up credits are not affected by cancellation — they remain valid for 12 months from purchase
• You will not be charged for future billing periods
• You retain access to all free tools

Unused credits: Top-up credit packs are eligible for a full refund within 14 days of purchase if none of the purchased credits have been consumed.

Partially used credits: Once any credits from a top-up pack have been consumed, that purchase is no longer eligible for a refund.

Credit expiry: Top-up credits remain valid for 12 months from purchase. Expired credits are non-refundable.

Credits that have been consumed by generating content are non-refundable. If a generation fails due to a technical error on our end, the credits used for that generation will be restored to your account.

The 10 free credits provided upon signup are complimentary and non-refundable, as no payment was made.

To request a refund:

1. Email support@creatohub.app with your account email and the reason for your request
2. Include your transaction or order ID (found in your Dodo Payments receipt email)
3. We will review your request and respond within 3 business days

Approved refunds are processed through Dodo Payments Inc. (Merchant of Record) and returned to your original payment method. Processing times depend on your payment provider:

• Credit/debit cards: 5-10 business days
• PayPal: 3-5 business days
• Other methods: varies by provider

Once a refund is processed, the corresponding credits will be removed from your account.

If you experience technical issues that prevent you from using credits you have purchased (e.g., persistent generation failures, service outages), please contact us. We will either resolve the issue, restore your credits, or issue a refund as appropriate.

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks incur significant fees and may result in account suspension. We are committed to resolving billing disputes fairly and promptly.

We may update this Refund Policy from time to time. Material changes will be communicated to registered users. The most current version will always be available on this page.

For refund requests or billing questions, contact us at support@creatohub.app.